Sending Hugs Care Package

Delivery dates are requests only! Please plan accordingly.

We aim to have your hamper arrive before the requested date. Tracking will be sent to you when the hamper is on it's way.

Delivery is next business day to merto areas if ordered before 2pm Monday to Friday and 1-3 days to all other locations. Orders placed after 2pm on Friday will be dispatched on Monday.

• Next business Delivery to all Metro locations Order by 2PM 
• Regional areas may take between 1-3 Business Days
• Same Day Delivery is available within 30km of Perth
• Orders placed over the weekend will be dispatched on Monday (delivery date not guaranteed we AIM to deliver as close to the requested date as possible)

Delivery time frames exclude public holidays, weekends and any courier delays.

PLEASE NOTE: delivery dates are requests only, courier delays are out of our control next business day isn't guaranteed. Tracking will be sent once the hamper leaves us.

3000-3006, 3008, 3010-3013, 3015-3016, 3018-3034, 3036-3068, 3070-3076, 3078-3079, 3081-3090, 3092-3095, 3101-3111, 3113
3116, 3121-3138, 3140-3153, 3155-3156, 3161-3202, 3204-3207, 3751-3753, 3765, 3785-3786, 3789, 3800, 3802-3805, 3975-3976

3999, 8001-8012, 804 5, 8500, 8511, 8627, 8865, 8873, 3096, 3099, 3977
GEE 3212, 3214-3220, 3224, 3233
BAL 3350, 3352-3356, 3373
BEN 3350-3552, 3554,3555, 3570, 3572
BRS
4000-4015, 4017-4022, 4025, 4029-4032, 4034-4037, 4051-4055, 4059-4061, 4064-4070, 4072-4078, 4101-4124, 4128-4133, 4151
4161, 4163-4165, 4169, 4171-4174, 4177-4179, 4183, 4205, 4300-4301, 4303-4305, 4500-4502, 4508-4509, 9017, 9019, 9022, 9464
9600, 4125, 4127, 4170, 4207, 4306, 4314, 4503, 4520
GLD 2485-2487, 2490, 4208-4231, 9726, 9729
SSC 4504-4505, 4507, 4510-4511, 4517-4519, 4550-4567, 4572-4575
TVL 4810-4819
CRN 4865, 4868-4872, 4878, 4879, 4892, 4895

TWB 4344, 4350, 4352, 4353, 4363, 4364, 4380, 4382
MAC 4740, 4741, 4750, 4751
PER
6000-6001, 6003-6012, 6015-6027, 6029, 6032, 6036, 6050-6055, 6057-6068, 6077, 6079, 6090, 6100-6110, 6147-6162, 6800, 6831
6832, 6840-6846, 6848-6850, 6865, 6872, 6892, 6900-6902, 6904-6907, 6910-6924, 6926, 6929, 6931-6937, 6939, 6941-6947, 6951
6957, 6959-6961, 6963-6964, 6970, 6979-6992, 6997, 6014, 6056, 6076, 6111-6112, 6163-6166
PTH 6721, 6722
ESP 6450
ADL 5000-5001, 5006-5025, 5031-5035, 5037-5052, 5061-5076, 5081-5094, 5096-5098, 5106-5117, 5121, 5127, 5131-5133, 5140, 5150

5156, 5158-5161, 5163-5168, 5800, 5930, 5942, 5950, 5005, 5095, 5125-5126, 5157, 5162
HOB 7000, 7002, 7004-7011, 7015-7016, 7018-7019, 7050-7053, 7055, 7154, 7800, 7001, 7017, 7054, 7170
LCN 7248-7249, 7901, 7250, 7252, 7258, 7264
DAR 800, 801, 804, 810-815, 820-822, 828-832, 834-839, 841, 846, 847, 906, 907, 909

I've placed an order and need to make changes. Is it possible?

Our warehouse team pack your orders at lightening speed to ensure they are dispatched as soon as possible. If you have placed an order and made a mistake, please contact us within 10mins to make changes; if your hamper is dispatched before you contact us we are unable to make changes. Our office is open from 9am-4pm so if you don't hear back from us outside of those hours, we will respond as soon as we can to confirm the changes have been made.

Can I include a personalised note?

Absolutely, this is the part we love! All gifts can be personalised by either adding a gift card at the checkout or just leaving a message in the comments section at the checkout. All notes will be lovingly handwritten by us, to give your gift that added personal touch.

When and how will my gift box be delivered?

Once your order is received, it is packed in lightening speed by our warehouse team. If your order is placed before 2pm AWST it will be dispatched the same day via courier or our hand delivery service, depending on the service you select at the checkout. All shipping options will be displayed at the checkout once your shipping address has been added.

More About Overnight Shipping

For your peace of mind, you will be sent a tracking link with the delivery details of your parcel when you place your order. Overnight orders are delivered on the next working day, to major capital cities. Anything regional will be sent via express courier and may take up to 1-2 days. Please note: the delivery timeframes outside of Perth metro exclude public holidays, weekends and any courier delays.

More about Same Day Delivery

A same-day delivery option is available for delivery addresses within 30km of Perth CBD. Orders must be placed by 2pm AWST and are delivered between 12.30pm - 6pm the same day. You will receive a text message and an email with tracking details once your order has been dispatched.

3000-3006, 3008, 3010-3013, 3015-3016, 3018-3034, 3036-3068, 3070-3076, 3078-3079, 3081-3090, 3092-3095, 3101-3111, 3113
3116, 3121-3138, 3140-3153, 3155-3156, 3161-3202, 3204-3207, 3751-3753, 3765, 3785-3786, 3789, 3800, 3802-3805, 3975-3976

3999, 8001-8012, 804 5, 8500, 8511, 8627, 8865, 8873, 3096, 3099, 3977
GEE 3212, 3214-3220, 3224, 3233
BAL 3350, 3352-3356, 3373
BEN 3350-3552, 3554,3555, 3570, 3572
BRS
4000-4015, 4017-4022, 4025, 4029-4032, 4034-4037, 4051-4055, 4059-4061, 4064-4070, 4072-4078, 4101-4124, 4128-4133, 4151
4161, 4163-4165, 4169, 4171-4174, 4177-4179, 4183, 4205, 4300-4301, 4303-4305, 4500-4502, 4508-4509, 9017, 9019, 9022, 9464
9600, 4125, 4127, 4170, 4207, 4306, 4314, 4503, 4520
GLD 2485-2487, 2490, 4208-4231, 9726, 9729
SSC 4504-4505, 4507, 4510-4511, 4517-4519, 4550-4567, 4572-4575
TVL 4810-4819
CRN 4865, 4868-4872, 4878, 4879, 4892, 4895

TWB 4344, 4350, 4352, 4353, 4363, 4364, 4380, 4382
MAC 4740, 4741, 4750, 4751
PER
6000-6001, 6003-6012, 6015-6027, 6029, 6032, 6036, 6050-6055, 6057-6068, 6077, 6079, 6090, 6100-6110, 6147-6162, 6800, 6831
6832, 6840-6846, 6848-6850, 6865, 6872, 6892, 6900-6902, 6904-6907, 6910-6924, 6926, 6929, 6931-6937, 6939, 6941-6947, 6951
6957, 6959-6961, 6963-6964, 6970, 6979-6992, 6997, 6014, 6056, 6076, 6111-6112, 6163-6166
PTH 6721, 6722
ESP 6450
ADL 5000-5001, 5006-5025, 5031-5035, 5037-5052, 5061-5076, 5081-5094, 5096-5098, 5106-5117, 5121, 5127, 5131-5133, 5140, 5150

5156, 5158-5161, 5163-5168, 5800, 5930, 5942, 5950, 5005, 5095, 5125-5126, 5157, 5162
HOB 7000, 7002, 7004-7011, 7015-7016, 7018-7019, 7050-7053, 7055, 7154, 7800, 7001, 7017, 7054, 7170
LCN 7248-7249, 7901, 7250, 7252, 7258, 7264
DAR 800, 801, 804, 810-815, 820-822, 828-832, 834-839, 841, 846, 847, 906, 907, 909

More about ‘Authority To Leave’

 By placing an order, you agree that you give the courier service ‘Authority To Leave the package in a safe spot if no one is home (this is standard practice and ensures your package gets to the recipient as quickly as possible).

If you do not wish to give your order ‘Authority To Leave,’ please inform us before your order has been processed, or leave a note in the ‘comments’ section when placing your order. You may be required to pay the post office holding fee of $10 if no one is home and the package is returned to the post office. 

Will the driver contact the recipient
For deliveries to a residential address, please provide the recipient’s telephone number if possible. If the delivery cannot be made, the courier will leave a calling card for the recipient to collect their package from their local post office.

Hospital Deliveries

For deliveries to a hospital or nursing home, please provide as much information as possible (such as level, ward and room number). Also make sure they haven’t been discharged by the time the delivery gets there.

Which courier do you use?
We use the best courier service in the country to ensure your packages are delivered quickly and safely. Unfortunately, we are not able to accept a specified delivery time (for example, 5:00 PM). 

My package hasn’t arrived yet

Oh no—we’re so sorry! We are human, and we work with humans to deliver your packages, so once in a blue moon, things happen. Sometimes a force of nature, a courier delay, or other unforeseen circumstances can occur. No matter the reason, don’t worry; we will always do everything in our power to get your packages delivered quickly and safely!

Please contact us at orders@littleshopofhappiness.com.au or call 1300 139165 so we can help you right away. We promise to work around the clock to follow up on any lost, missing or delayed packages. We appreciate your patience and understanding when these (very rare) instances do occur.

Our Happiness Guarantee:

We offer a 100% Happiness Guarantee! Our mission is delivering happiness. If you’re not completely satisfied, contact us and we’ll make things right. We promise we won’t quit until you’re smiling! Please get in touch so we can help you ASAP, or visit our Returns or Refunds pages for more details.

Do you offer customised or corporate gifts?

Absolutely! We’ll gladly work with you to tailor each gift box according to your
requirements, allowing you to uniquely showcase your brand and appreciation. We’ll help you to stand out and impress—whether your special gift is for boosting staff morale, or improving client relationships. Visit our Corporate Gifts page for more details and client testimonials.

Can I partner with you?

Yes! We’re all about supporting Australian businesses (and people) and love hearing from prospective suppliers, influencers, or other businesses interested in collaborations. Please get in touch with us so we can discuss further: orders@littleshopofhappiness.com.au